Duty Manager for The Falkirk Wheel wanted

We require a Duty Manager at The Falkirk Wheel to cover our busy Summer period. The position is available immediately and finishes on 31 October 2012.

The main responsibilities of this role are overseeing the day to day operations of The Falkirk Wheel ensuring customer service standards and commercial targets are met. Working as a critical part of the management team, key elements of the role include managing the front of house teams, security, cash handling and ensuring the safe management of the site is met to both internal and external health and safety standards.

You would be required to monitor and evaluate service levels and performance in accordance with defined standards, identify areas for development and action improvements.

The ideal candidate would be flexible in attitude and working hours (including weekends and evening working), proactive, able to work under own supervision, set goals and objectives, to lead by example in delivering exceptional customer service, supporting colleagues and constantly seeking business performance improvement. Experience within a leisure/ visitor attraction or customer service industry is desirable and line management experience is essential. A background in retail, education, community or volunteer working would also be useful.

A qualification in First Aid and an HNC or equivalent in Leisure/ Tourism/ Business Management is preferred but not essential.

To apply, please send your CV and covering letter to:

stacey.forbes@britishwaterways.co.uk