Whether you’re looking to lease a mooring, find out more about volunteering, or speak to the team at The Falkirk Wheel, we’d love to hear from you.

Our website and Frequently Asked Questions page in particular are full of helpful information. Before you get in touch by phone or email, please take the time to read our FAQs here to see if we can answer your query online.

Additionally, if you are reaching out to report an incident or issue to us, please Click here to find out how best to report specific issues to us.

The key contact details for our teams across Scotland can be found below.

Our customer service teams in each local waterway office will be pleased to assist with any queries or concerns during normal business hours.

Scottish Canals HQ
Canal House
Applecross Street
Glasgow G4 9SP
T: 0141 332 6936
Caledonian Canal Office
Seaport Marina
Muirtown Wharf
Inverness IV3 5LE
T: 01463 725500
Crinan Canal Office
Pier Square
Argyll PA30 8DZ
T: 01546 603210

The Falkirk Wheel

If you’d like to speak to someone at The Falkirk Wheel please email the team at TFW_Bookings@scottishcanals.co.uk

If you’re a travel trade partner, or would like to make an enquiry about travel trade/group visits to The Falkirk Wheel please email TFW_Info@scottishcanals.co.uk.

Navigation issues

If you spot any navigation issues on and around the canal network, please email reportanavissue@scottishcanals.co.uk.


For queries or issues related to moorings;

Forth & Clyde and Union Canals – Moorings@scottishcanals.co.uk

Caledonian Canal – Caledonian@scottishcanals.co.uk

Crinan Canal – enquiries@scottishcanals.co.uk


To find out more about volunteering on Scotland’s canals, see our Volunteer Hub or email Volunteers@scottishcanals.co.uk

Press enquiries

For media enquiries, see the contact details on our Media Centre or email the Corporate Affairs team at Media@scottishcanals.co.uk


As a result of customer feedback we are investing in a brand new website which will launch later this year. To help ensure you, as the users, get the website you want, we need your help with interviews and online surveys. Please sign up here.


To contact our Activities team, please email activities@scottishcanals.co.uk


For details on hosting events on Scotland’s canals, see our Events Hub or email Events@scottishcanals.co.uk


To contact our Heritage team, please email enquiries@scottishcanals.co.uk


For details or enquiries regarding Scottish Canals’ on-land residential or business properties, please email Property@scottishcanals.co.uk

Emergency Response

In the event of an emergency that has the potential to cause harm to people, property or the environment only, please contact 0800 072 9900.

This number must only be used in the event of potential harm to people, property or the environment.

If your query is not classified as an emergency, please email enquiries@scottishcanals.co.uk, where it will be actioned within normal working hours.


Download our Customer Complaints Procedure

For any other enquiries, please complete the form below or email us at enquiries@scottishcanals.co.uk.

    The information you provide will be used to respond to your enquiry and processed in line with our Privacy Policy.

    (*) Required Fields