Whether you’re looking to lease a mooring, find out more about volunteering, or speak to the team at The Falkirk Wheel, we’d love to hear from you.
Our website and Frequently Asked Questions page in particular are full of helpful information. Before you get in touch by phone or email, please take the time to read our FAQs here to see if we can answer your query online.
Additionally, if you are reaching out to report an incident or issue to us, please Click here to find out how best to report specific issues to us.
The key contact details for our teams across Scotland can be found below.
Our customer service teams in each local waterway office will be pleased to assist with any queries or concerns during normal business hours.
|Scottish Canals HQ
Glasgow G4 9SP
T: 0141 332 6936
|Caledonian Canal Office
Inverness IV3 5LE
T: 01463 725500
|Crinan Canal Office
Argyll PA30 8DZ
T: 01546 603210
Please note: Following the First Minister’s announcement on Monday 4 January that mainland Scotland was to move from Level 4 to a temporary Lockdown from Tuesday 5 January we have taken the decision to suspend a number of Scottish Canals’ operations in line with government advice. This means that our canals will remain closed to boating traffic and our cafes, visitors centres, holiday accommodation and offices will be closed to the public.
The majority of Scottish Canals employees will continue to work from home, apart from a skeleton team who will carry out safety inspections, monitor water control across the network, provide pump-out and essential services to people who live on boats and support anyone in our residential or commercial properties who needs urgent help.
The Falkirk Wheel
If you’d like to speak to someone at The Falkirk Wheel please call 0870 050 0208 or email us at TFW_Info@scottishcanals.co.uk
If you spot any navigation issues on and around the canal network, please email firstname.lastname@example.org.
For queries or issues related to moorings;
Forth & Clyde and Union Canals – Moorings@scottishcanals.co.uk
Caledonian Canal – Caledonian@scottishcanals.co.uk
Crinan Canal – email@example.com
To contact our Activities team, please email firstname.lastname@example.org
For details on hosting events on Scotland’s canals, see our Events Hub or email Events@scottishcanals.co.uk
To contact our Heritage team, please email Heritage@scottishcanals.co.uk
For details or enquiries regarding Scottish Canals’ on-land residential or business properties, please email Property@scottishcanals.co.uk
In the event of an emergency that has the potential to cause harm to people, property or the environment only, please contact 0800 072 9900.
This number must only be used in the event of potential harm to people, property or the environment.
If your query is not classified as an emergency, please email email@example.com, where it will be actioned within normal working hours.
Download our Customer Complaints Procedure
For any other enquiries, please complete the form below or email us at firstname.lastname@example.org.