Scottish Canals are looking for an experienced Destination Manager to lead at our newest tourist attraction – the Caledonian Canal Centre.
Scottish Canals has an exciting new role as Destination Manager at our new visitor centre based in Fort Augustus. The Destination Manager will ensure that Scottish Canals’ visitor related activities provide a positive experience and will enhance our reputation as a destination, heritage and tourist brand. Fundamentally, you will ensure that the destination provides a positive commercial contribution to the financial sustainability of Scotland’s canals.
The role will have responsibility for the Caledonian Canal Centre, and will be responsible for maintaining and improving standards and setting the quality of service for the delivery of front of house services, ensuring a consistently high service level is achieved when welcoming visitors. This will include operational responsibility for catering, retail, visitor experience, holiday accommodation, maintenance and cleaning.
Working closely with the Destinations team, you will work as part of a team to adapt and modify our attractions in accordance with changing business needs and industry best practice. As part of your role you will review existing processes and identify areas for improvement and suggest changes which demonstrate performance and measurable continuous improvement.
Key accountabilities include:
- Responsible for an annual budget which will flex according to annual business plan
- Management of a multi-disciplinary team (retail/information/cafe/kitchen/housekeeping)
- Manage staff recruitment, staff relations in conjunction with HR
- Monitor, audit and influence health and safety and policy compliance
- Engage with visitors and ensure the highest standard of customer service and visitor experience
- Ensure visitor expectations are met and exceeded and all staff are committed to customer service
You will ideally hold a degree relevant to hospitality, retail and visitor attractions and have significant operational experience within these fields. You should demonstrate strong interpersonal and leadership skills with total customer focus. Excellent communication and presentation skills are essential to succeed in this role.
You will be confident, diligent, highly detailed with a sense of urgency in the delivery of service. You will have the ability to build relationships with both internal and external stakeholders, possessing strong negotiation and analytical skills and a demonstrable track record for delivering excellence.
The role is offered on a permanent basis, working an average of 37 hours per week on a 5 out of 7 rota and attracts a salary of circa £35,000.00 per annum, dependent on experience. Scottish Canals also offers a generous annual leave entitlement of 33 days rising to 38 after 5 years (inc. public holidays), along with enhanced company sick pay, childcare vouchers, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.
To apply, please send your CV and covering letter to email@example.com, along with a copy of the Equal Opportunities Monitoring Form. This form can be found in the Related Information section at the bottom of the page.
If you require assistance completing your application, please get in touch with our recruitment team on 0141 354 7530 or at firstname.lastname@example.org.
Closing Date: 22nd February 2018
Due to the volume of applications we receive, regretfully we are only able to contact candidates who have been successful for interview.