We’re hiring! Caledonian Canal Centre – Front of House Team Leader

We’re looking for a Front of House Team Leader to join our team at our brand new visitor attraction in Fort Augustus.

Scottish Canals is looking for a Front of House Team Leader to lead the team at our brand new Caledonian Canal Centre in Fort Augustus. If you’re interested in tourism, travel, international visitors, events, food & drink, boating and outdoor activities, then this could be the perfect opportunity for you.

Reporting to the Visitor Experience Coordinator, the Front of House Team Leader will manage all customer-facing teams and ensure the smooth running of visitor operations and experiences.

This role is fundamentally important in managing all front of house staff at the Caledonian Canal Centre.  You will set the standard and ensure staff exceed visitor expectations at all times. Customer care is of primary importance. You will manage and influence the visitor journey from first engagement until they leave, satisfied with their experience.

Training, mentoring and leading front of house staff is key for this position, in order to create a visitor experience team who greet, engage, enthuse, excite and inform all visitors and who “go the extra mile” to make a visit to The Caledonian Canal Centre exceptional.

Key responsibilities include:

  • Food hygiene compliance and labelling
  • Raising purchase orders, checking invoices/profit margins, implementing pricing changes
  • Ordering of stock & stock taking/recording and management of supplier relationships
  • Creating/maintaining/updating staff rota and cleaning schedules
  • Annualised hours administration
  • Responsibility for legal records for alcohol sales/temperature checks/VAT coding
  • Responsible for setting up of customer-facing displays
  • Meeting reps and agreeing prices for suppliers
  • Costing – ensure appropriate gross profit for all items sold
  • Waste documentation & control
  • Basic marketing and promotions
  • Ordering and compliance of staff uniforms/PPE

To be successful in this position, the following skills and experience are required:

  • Ability to co-operate with and support colleagues
  • Use of initiative in applying and maintaining high levels of customer service
  • Good judgement regarding upward referral of issues to line management for further guidance
  • Keeping brand standards at highest level
  • Line management experience
  • Experience of working within a high-quality, high-volume public venue, retail or hospitality environment
  • Computer literate
  • A real enjoyment for dealing with the public
  • A confident, friendly, welcoming, helpful, engaging nature
  • Keen to work across various disciplines (gift shop, café, tourism, events, etc)
  • Good time management and organisational skills

The role is offered on a permanent basis and attracts a salary of circa £21,000.00 per annum, dependent on experience. Scottish Canals also offers a generous annual leave entitlement of 33 days rising to 38 after 5 years (inc. public holidays), along with enhanced company sick pay, childcare vouchers, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

To apply, please send a CV and covering letter to recruitment@scottishcanals.co.uk. Please also return an Equal Opportunities Monitoring Form with your application. This form can be found in the Related Information section at the bottom of this page. 

If you require assistance completing this application form or require a modified version, please get in touch with our recruitment team on 0141 354 7530 or at recruitment@scottishcanals.co.uk.

Closing Date: 22nd February 2018

Due to the volume of applications we receive each year, regretfully we are only able to contact candidates who have been successful for interview.

Equal opportunities

Scottish Canals is an equal opportunities employer and it is our policy to recruit the best person for each vacancy regardless of gender, marital status, ethnic or national origin, disability, sexual orientation, religion or belief and age and we will ensure that there are equal opportunities in all stages of the recruitment process.

We recommend that all candidates with a disability should inform us during the recruitment process to ensure that any reasonable adjustments can be made where applicable.

We are a Living Wage Employer

We are pleased to announce that we are now an accredited Living Wage Employer. This means that every member of staff in our organisation earns not just the minimum wage but the Living Wage. The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK. We believe that every member of staff deserves a Living Wage. You can find out more about the Living Wage by visiting www.livingwage.org.uk.