Scottish Canals are looking for an experienced Catering & Destination Supervisor to lead at our one of our newest tourist attractions – the Steamer Terminal in Ardrishaig.
Scottish Canals has an exciting new role as Catering & Destination Supervisor at our new catering establishment based in Ardrishaig. The Catering & Destination Supervisor will ensure that Scottish Canals’ visitor related activities provide a positive experience and will enhance our reputation as a destination, heritage and tourist brand. Fundamentally, you will ensure that the destination provides a positive commercial contribution to the financial sustainability of Scotland’s canals.
The successful candidate will manage all the employees to ensure the smooth running of the catering delivery and service, visitor operations and experiences. You will set the standard and ensure staff exceed visitor expectations at all times. Customer care is of primary importance. You will manage and influence the visitor journey from first engagement until they leave, satisfied with their experience.
Working closely with the Destinations team, you will work as part of a team to adapt and modify our attractions in accordance with changing business needs and industry best practice. As part of your role you will review existing processes and identify areas for improvement and suggest changes which demonstrate performance and measurable continuous improvement.
Key accountabilities include:
- Food hygiene compliance and labelling
- Raising purchase orders, checking invoices/profit margins, implementing pricing changes
- Ordering of stock & stock taking/recording and management of supplier relationships
- Creating/maintaining/updating staff rota and cleaning schedules
- Annualised hours administration
- Responsibility for legal records for alcohol sales/temperature checks/VAT coding
- Responsible for setting up of customer-facing displays
- Meeting reps and agreeing prices for suppliers
- Costing – ensure appropriate gross profit for all items sold
- Waste documentation & control
- Basic marketing and promotions
- Ordering and compliance of staff uniforms/PPE
You will ideally hold a degree relevant to hospitality, retail and visitor attractions and/or have significant operational experience within these fields. You should demonstrate strong interpersonal and leadership skills with total customer focus. Excellent communication and presentation skills are essential to succeed in this role, as is previous line management experience.
You will be confident, diligent, highly detailed with a sense of urgency in the delivery of service. You will have the ability to build relationships with both internal and external stakeholders, possessing strong negotiation and analytical skills and a demonstrable track record for delivering excellence.
The role is offered on a permanent basis, working an average of 37 hours per week on a 5 out of 7 rota. Salary will be discussed at interview. Scottish Canals also offers a generous annual leave entitlement of 33 days rising to 38 after 5 years (inc. public holidays), along with enhanced company sick pay, childcare vouchers, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.
To apply, please send your CV and covering letter to firstname.lastname@example.org, along with a copy of the Equal Opportunities Monitoring Form. This form can be found in the Related Information section at the bottom of the page.
If you require assistance completing your application, please get in touch with our recruitment team on 0141 354 7530 or at email@example.com.
Closing Date: 16th March 2018
Due to the volume of applications we receive, regretfully we are only able to contact candidates who have been successful for interview.