Covid-19 FAQ’s – The Caledonian Canal Centre

On this page you will find answers to our FAQs surrounding The Caledonian Canal Centre during Covid-19.

If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.

Are you open?

From the 18th of July 2020 the Caledonian Canal Centre will be open for takeaway ice-cream, snacks and drinks from our Grab & Go station. We will also be offering a selection of our best selling gifts and mementos from the gift shop.

Opening Hours:

  • Wednesday – Sunday, 10.00 – 16.00. 

From the 15th of July 2020 the Lock Chamber rooms will be available for booking. Additional cleaning measures are being implemented to ensure our guests have a safe and comfortable stay while visiting the beautiful Scottish Highlands.


I have a room booked with you, can I still come?

In line with Scottish Government advice, bookings from the 15th of July 2020 will be available.


Can I cancel or postpone my booking for your Lock Chambers?

Yes. All our bookings are made through Airbnb, or Expedia. These operators have changed their cancellation policies in line with the current situation and if you want to re-book or cancel you can do so through the booking platform you originally used. Only if you booked through Airbnb we are able to change your booking for you in case you wanted to postpone. Cancellation is done by guests direct through the Airbnb platform.

What if my question isn’t answered and I want to get in touch? Send enquiries to for Lock Chambers related questions or to for questions related to the Caledonian Canal Centre.


You can find out more about what Scottish Canals is doing across the business with our other FAQ pages below.

Towpath Usage and Activities


The Falkirk Wheel

The Steamer Terminal and The Egg Shed on the Crinan Canal

Bowling Harbour