Covid-19 FAQ’s – The Caledonian Canal Centre

On this page you will find answers to our FAQs surrounding The Caledonian Canal Centre during Covid-19.

If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.

Following the First Minister’s announcement on Wednesday 7th October, our operation will remain much the same with some minor additional measures in place.

The Caledonian Canal Centre cafe and gift shop will continue to operate as usual, however, the shop areas will be returning to two metre physical distancing and we will be re-introducing one-way systems.

Are you open?

The Caledonian Canal Centre is open for sit-in or takeaway ice-cream, snacks and drinks from our Grab & Go station and cafe. We will also be offering a selection of our best selling gifts and mementos from the gift shop.

Opening Hours:

  • Wednesday – Sunday, 10.00 – 16.00. 

Lock Chamber rooms are available for booking. Additional cleaning measures are being implemented to ensure our guests have a safe and comfortable stay while visiting the beautiful Scottish Highlands.

If you are visiting the Lock Chambers please follow the Scottish Government advice for travelling.

 

Can I cancel or postpone my booking for your Lock Chambers?

Yes. All our bookings are made through Airbnb, Booking.com or Expedia. These operators have changed their cancellation policies in line with the current situation and if you want to re-book or cancel you can do so through the booking platform you originally used. Only if you booked through Airbnb we are able to change your booking for you in case you wanted to postpone. Cancellation is done by guests direct through the Airbnb platform.

What if my question isn’t answered and I want to get in touch? Send enquiries to stay@scottishcanals.co.uk for Lock Chambers related questions or to fortaugustus@scottishcanals.co.uk for questions related to the Caledonian Canal Centre.

 

You can find out more about what Scottish Canals is doing across the business with our other FAQ pages below.

Towpath Usage and Activities

Boating

The Falkirk Wheel

The Steamer Terminal and The Egg Shed on the Crinan Canal

Bowling Harbour