Covid-19 FAQ’s – The Caledonian Canal Centre

On this page you will find answers to our FAQs surrounding The Caledonian Canal Centre during Covid-19.

If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.

Updated 7 April 2021

Are you open?

The Caledonian Canal Centre indoor catering, toilets, gift shop and the Lock Chambers rooms are currently closed in line with Government advice.

From Thursday 8th April takeaway catering will be available Wednesday to Sunday 10am-4pm.

What are your plans for re-opening The Caledonian Canal Centre and Lock Chamber rooms? 

8th April 2021 – Caledonian Canal Centre re-opens for take-away catering (Wednesday to Sunday, 10am-4pm)

26th April 2021 – Cafe, gift shop and Lock Chambers re-open in line with government guidance.

Can I cancel or postpone my booking for your Lock Chambers?

Yes. All our bookings are made through Airbnb, Booking.com or Expedia. These operators have changed their cancellation policies in line with the current situation and if you want to re-book or cancel you can do so through the booking platform you originally used. Only if you booked through Airbnb we are able to change your booking for you in case you wanted to postpone. Cancellation is done by guests direct through the Airbnb platform.

What if my question isn’t answered and I want to get in touch? Send enquiries to stay@scottishcanals.co.uk for Lock Chambers related questions or to fortaugustus@scottishcanals.co.uk for questions related to the Caledonian Canal Centre.

You can find out more about what Scottish Canals is doing across the business with our other FAQ pages below.

Towpath Usage and Activities

Boating

The Falkirk Wheel

The Steamer Terminal and The Egg Shed on the Crinan Canal

Bowling Harbour