Covid-19 FAQ’s – The Falkirk Wheel

On this page you will find answers to our FAQs and information surrounding visiting The Falkirk Wheel and The Kelpies during Covid-19.

Updated 10th January 2022

Here’s your handy list to what is open and when at The Falkirk Wheel and Horsebox @ The Kelpies. We will continue to review our opening hours and services in line with the latest government advice and will update this page with any changes.

The Falkirk Wheel 

Airstream food truck                                                    Closed
Visitor Centre shop and toilets                                   Wednesday to Sunday, 10am-3.30pm
Cafe inside the Visitor Centre                                     Wednesday to Sunday 10am-3pm
The wood-fired pizza oven                                           Closed

Play Park                                                                          Wednesday to Sunday

The Horsebox @ The Kelpies 

The Horsebox food and drink outlet                         Closed
Wood-fired pizza @ The Horsebox                            Closed

 

FAQ’s

What additional safety measures is Scottish Canals putting in place?

The safety and wellbeing of customers, employees and visitors is our top priority. Scottish Canals has adopted strict physical distancing, segregation and hygiene measures to minimise the risk of transmitting Covid-19. This includes:

  • Installing cough screens at transaction points across all our destinations
  • Managing queues to make sure people keep apart using floor markers and one-way systems
  • Displaying signage at key locations to remind people of the importance of physical distancing and good hand and cough hygiene
  • Installing hand sanitation stations at entry and exit points across all our buildings for staff and customers
  • Providing table service in our cafes

Will I need to wear a face covering to enter Scottish Canals Visitor Centres and buildings?

The current Government advice is that face coverings should be worn in enclosed spaces, where physical distancing is more difficult and where there is a risk of close contact with multiple people who are not members of your household.

Face coverings must be worn in our Visitor Centres unless you are exempt. This includes in our cafe area, where face coverings must be worn when you are not seated, and on our boat trips.

Do I need to register my contact details as part of NHS Scotland Test & Protect Service/Check in Scotland? 

The Check in Scotland scheme will be in place and we kindly ask all of our customers to scan the code and check in accordingly. A QR code will be available on the Test & Protect posters at The Wheel where you can register through our free Wi-Fi feature or through the Check in Scotland app. If you do not have a mobile phone or cannot access the internet, you can provide your information by completing a Test & Protect paper form.

Information on how you use the QR code can be found via the Check in Scotland website.

Further information:

Is the car park open?

Yes, the car park is currently open at The Falkirk Wheel and costs £3.50 for a ticket. The car park is also open at The Helix Park for access to The Kelpies.

I was planning to bring my children is there anything for them to do?

Please check here for the latest boat trip availability and to book your tickets. Children under 5 go free.

The towpaths and trails offer plenty of space for children to explore by boot or bike. Or if you are feeling more adventurous you could take on The Wheel-2-Kelpies Selfie Trail.

Is the cafe open?

The cafe is open Wednesday-Sunday 10am-3pm.

Physical distancing is currently in place, with alternating tables in use.

The cafe is table service only and will be sanitised between each use.

What types of food and drinks are available?

Our takeaway catering includes, hot drinks, cakes, hot dogs and more.

If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.