On this page you will find answers to our FAQs and information surrounding visiting The Falkirk Wheel and The Kelpies during Covid-19.
Our catering services at The Falkirk Wheel and The Horsebox @ The Kelpies are now open!
Following the First Minister’s announcement on Wednesday 7th October we have made some slight changes to our operation.
The Falkirk Wheel café, the Grab n Go, Air Stream and Pizza Oven will remain open, as will The Horse Box at The Kelpies, however to comply with Government guidance we will not be serving any alcohol. Operating our of boat trips, our Visitor Centre and gift shop remain unaffected, however the shop area will be returning to two metre physical distancing and we will be re-introducing one-way systems.
Please note that following the First Minister’s announcement on 22nd September 2020, the cafe inside the Visitor Centre will be operating table service.
The Falkirk Wheel
Airstream food truck 11am – 5.o0pm – weekends only
Visitor Centre shop and toilets 10am – 5.30pm
Cafe inside the Visitor Centre 10am – 5.00pm
The wood-fired pizza oven 11am – 4.30pm – weekends only
The Horsebox @ The Kelpies
The Horsebox food and drink outlet 10am – 5.30pm
Wood-fired pizza @ The Horsebox 11am – 4.30pm – weekends only
We look forward to welcoming everyone back!
When will you reopen the Visitor Centre at The Falkirk Wheel and do I need to wear a face covering to enter?
The visitor centre, retail space and grab and go food and drinks will be open from 15th July in line with Government advice.
Face coverings should be worn in the Visitor Centre unless you are exempt. This includes in our cafe area, where face coverings should also be worn when you are not seated.
Do I need to register my contact details as part of NHS Scotland Test & Protect Service?
We are asking visitors to The Falkirk Wheel to register their details (name and contact number) with us as part of the NHS Test & Protect scheme. A member of staff may ask you for your information or you will be asked to enter this on our free wifi feature.
- Scottish Government guidance on Face Coverings (including washing / disposal guidance)
- NHS Test and Protect System
- Health & Safety Executive guidance on Face Masks and Coverings.
What additional safety measures is Scottish Canals putting in place?
The safety and well being of customers, staff and visitors is our top priority. Scottish Canals will adopt strict physical distancing, segregation and hygiene measures to minimise the risk of transmitting Covid-19. This includes:
- Installing cough screens at transaction points across all our destinations
- Managing queues to make sure people keep apart using floor markers and one-way systems
- Displaying signage at key locations to remind people of the importance of physical distancing and good hand and cough hygiene
- Installing hand sanitation stations at entry and exit points across all our buildings for staff and customers
Is the car park open?
Yes, the car park is currently open at The Falkirk Wheel and costs £3.50 for a ticket. The car park is also open at The Helix Park for access to The Kelpies.
I was planning to bring my children is there anything for them to do?
From Friday 17th July, we’ll begin opening our play parks. We’ll also have bike hire, bumper boats and our water peddlerz available.
The towpaths and trails offer plenty of space for children to explore by boot or bike. Or if you are feeling more adventurous you could take on The Wheel-2-Kelpies Selfie Trail.
What types of food and drinks are available?
Both locations have wood-fired pizza, Milk Barn ice cream, snacks and hot and cold drinks on offer.
You’ll also get chilli nachos, hotdogs and chips at The Wheel.
I had booked a boat trip at The Falkirk Wheel, what happens now?
We are offering all customers the opportunity to re-book boat trips within six months of existing bookings at no additional cost. To amend your booking please email TFW_bookings@scottishcanals.co.uk and quote your original booking reference.
If you have booked via a third party including Itison then please contact your booking agent.
When will boat trips return?
Boat trips are back and you can book online here!
If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.
You can find out more about what Scottish Canals is doing across the business with our other FAQ pages below.