On this page you will find answers to our FAQs and information surrounding visiting The Falkirk Wheel and The Kelpies during Covid-19.
Updated 26 April 2021
Here’s your handy list to what is open and when at The Falkirk Wheel and Horsebox @ The Kelpies. We will continue to review our opening hours and services in line with the latest government advice and will update this page with any changes.
The Falkirk Wheel
Airstream food truck Wednesday to Sunday, 11am-4.30pm
Visitor Centre shop and toilets Monday to Sunday, 10am-5.30pm
Cafe inside the Visitor Centre Monday to Sunday 10am-5pm
The wood-fired pizza oven Saturday to Sunday, 11.30am-15.30pm
Play Park Monday to Sunday
The Horsebox @ The Kelpies
The Horsebox food and drink outlet Wednesday to Sunday, 10.30am-5pm
Wood-fired pizza @ The Horsebox Saturday to Sunday, 11.30am-15.30pm
When will you reopen the Visitor Centre at The Falkirk Wheel and do I need to wear a face covering to enter?
The visitor centre, retail space and grab and go food and drinks have all reopened on Monday 26th April 2021. Face coverings should be worn in the Visitor Centre unless you are exempt. This includes in our cafe area, where face coverings should also be worn when you are not seated.
Do I need to register my contact details as part of NHS Scotland Test & Protect Service/Check in Scotland?
The Check in Scotland scheme will be in place and we kindly ask all of our customers to scan the code and check in accordingly. A QR code will be available on the Test & Protect posters at The Wheel where you can register through our free wifi feature or through the Check in Scotland app. A member of staff may ask you for your information if you do not have a mobile phone or cannot access the internet.
Information on how you use the QR code can be found via the Check in Scotland website.
- Scottish Government guidance on Face Coverings (including washing / disposal guidance)
- NHS Test and Protect System
- Health & Safety Executive guidance on Face Masks and Coverings.
What additional safety measures is Scottish Canals putting in place?
The safety and well being of customers, staff and visitors is our top priority. Scottish Canals will adopt strict physical distancing, segregation and hygiene measures to minimise the risk of transmitting Covid-19. This includes:
- Installing cough screens at transaction points across all our destinations
- Managing queues to make sure people keep apart using floor markers and one-way systems
- Displaying signage at key locations to remind people of the importance of physical distancing and good hand and cough hygiene
- Installing hand sanitation stations at entry and exit points across all our buildings for staff and customers
Is the car park open?
Yes, the car park is currently open at The Falkirk Wheel and costs £3.50 for a ticket. The car park is also open at The Helix Park for access to The Kelpies.
I was planning to bring my children is there anything for them to do?
Our boat trips and outdoor activities reopen on Monday 26th April 2021. Please check here for the latest boat trip availability and to book your tickets. Children under 5 go free.
Play parks reopened on Saturday 10th April 2021.
The towpaths and trails offer plenty of space for children to explore by boot or bike. Or if you are feeling more adventurous you could take on The Wheel-2-Kelpies Selfie Trail.
What types of food and drinks are available?
Our takeaway catering includes, hot drinks, cakes, hot dogs and more.
I had booked a boat trip at The Falkirk Wheel, what happens now?
We are offering all customers the opportunity to re-book boat trips within six months of existing bookings at no additional cost. To amend your booking please email TFW_bookings@scottishcanals.co.uk and quote your original booking reference.
If you have booked via a third party including Itison then please contact your booking agent.
When will boat trips return?
We hope to resume boat trips from Monday 26th April in line with government advice. You can book your trip online here.
If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.
You can find out more about what Scottish Canals is doing across the business with our other FAQ pages below.