Covid-19 FAQ’s – The Falkirk Wheel

On this page you will find answers to our FAQs and information surrounding visiting The Falkirk Wheel and The Kelpies during Covid-19.

 

Updated 16th November 2020

Our Visitor Centre and catering outlets are currently closed at The Falkirk Wheel. Additionally, we are in the middle of our Winter MOT so boat trips and outdoor play areas are currently unavailable. The Horsebox @ The Kelpies is currently closed.

We will be reviewing opening hours and services in line with government restrictions in the Forth Valley area and will update this page with any changes.

The Falkirk Wheel 

Airstream food truck                                                      CLOSED
Visitor Centre shop and toilets                                     CLOSED
Cafe inside the Visitor Centre                                       CLOSED
The wood-fired pizza oven                                            CLOSED

The Horsebox @ The Kelpies 

The Horsebox food and drink outlet                            CLOSED
Wood-fired pizza @ The Horsebox                              CLOSED

 

FAQ’s

When will you reopen the Visitor Centre at The Falkirk Wheel and do I need to wear a face covering to enter?

The visitor centre, retail space and grab and go food and drinks is currently closed.

When we are able to reopen, face coverings should be worn in the Visitor Centre unless you are exempt. This includes in our cafe area, where face coverings should also be worn when you are not seated.

Do I need to register my contact details as part of NHS Scotland Test & Protect Service? 

We are asking visitors to The Falkirk Wheel to register their details (name and contact number) with us as part of the NHS Test & Protect scheme. A member of staff may ask you for your information or you will be asked to enter this on our free wifi feature.

Full information on who should register and how, along with details of the privacy policy will be available at The Wheel.

Further information

What additional safety measures is Scottish Canals putting in place?

The safety and well being of customers, staff and visitors is our top priority. Scottish Canals will adopt strict physical distancing, segregation and hygiene measures to minimise the risk of transmitting Covid-19. This includes:

  • Installing cough screens at transaction points across all our destinations
  • Managing queues to make sure people keep apart using floor markers and one-way systems
  • Displaying signage at key locations to remind people of the importance of physical distancing and good hand and cough hygiene
  • Installing hand sanitation stations at entry and exit points across all our buildings for staff and customers

Is the car park open?

Yes, the car park is currently open at The Falkirk Wheel and costs £3.50 for a ticket. The car park is also open at The Helix Park for access to The Kelpies.

I was planning to bring my children is there anything for them to do?

Our boat trips and outdoor activities are currently unavailable.

The towpaths and trails offer plenty of space for children to explore by boot or bike. Or if you are feeling more adventurous you could take on The Wheel-2-Kelpies Selfie Trail.

What types of food and drinks are available?

At present, our food & drinks outlets are all closed.

I had booked a boat trip at The Falkirk Wheel, what happens now?

We are offering all customers the opportunity to re-book boat trips within six months of existing bookings at no additional cost. To amend your booking please email TFW_bookings@scottishcanals.co.uk and quote your original booking reference.

If you have booked via a third party including Itison then please contact your booking agent.

When will boat trips return?

We are currently closed for winter maintenance but hope to have boat trips available again from mid-December. You can book your trip online here.

If you have a question that isn’t answered here, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.

You can find out more about what Scottish Canals is doing across the business with our other FAQ pages below.

Towpath Usage and Activities

Boating

Caledonian Canal Centre

The Steamer Terminal and The Egg Shed on the Crinan Canal

Bowling Harbour