On this page you will find answers to our FAQs surrounding Scottish Canals business operations during Covid-19.
Frequently Asked Questions – Updated 22nd March 2021
We have compiled a list of Frequently Asked Questions (FAQs) to help answer some of your queries. If you have a question that isn’t answered here or on any of the detailed FAQ pages below, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.
When are you reopening canals and attractions?
Our canals are all currently closed to through navigation due to various maintenance and improvement projects. You can view a list of these in our Stoppage Programme.
From 1st May 2021, we will reopen the Crinan and Caledonian Canal to navigation. The Lowlands will reopen on the 28th May 2021 with limited navigation on the Forth & Clyde Canal potentially possible from 1st May 2021.
In line with the Scottish Government’s updated restrictions issued in December 2020, The Falkirk Wheel Visitor Centre & boat trips, Caledonian Canal Lock Chambers holiday accommodation, the Caledonian Canal Centre Grab & Go food and drinks and The Egg Shed in Ardrishaig are all closed.
We hope to begin the gradual re-opening on these in line with government guidance as follows:
8th April 2021
We will reopen The Falkirk Wheel & Horsebox to take-away catering and the Caledonian Canal Centre will restart outdoor catering. This is in line with the Scottish Government replacing the ‘Stay at Home’ message with ‘Stay Local’ from 2nd April 2021.
26th April 2021
We will reopen the café, gift shop and Lock Chambers self-catering accommodation for all customers at the Caledonian Canal Centre. Similarly, the visitor centre, gift shop and some outdoor activities will also reopen at The Falkirk Wheel. Again, this is in line with government guidance that permits shops and self-catering accommodation to reopen, unrestricted travel throughout mainland Scotland, and extended outdoor and indoor socialisation in the hospitality sector. Boat trips will also restart from 26th April 2021.
What additional safety measures is Scottish Canals putting in place?
The safety and well being of customers, staff and visitors is our top priority. Scottish Canals has adopted strict physical distancing, segregation and hygiene measures to minimise the risk of transmitting Covid-19. This includes:
- Installing cough screens at transaction points across all our destinations
- Managing queues to make sure people keep apart using floor markers and one-way systems
- Displaying signage at key locations to remind people of the importance of physical distancing and good hand and cough hygiene
- Installing hand sanitation stations at entry and exit points across all our buildings for staff and customers
Will I need to wear a face covering to enter Scottish Canals Visitor Centres and buildings?
The current Government advice is that face coverings should be worn in enclosed spaces, where physical distancing is more difficult and where there is a risk of close contact with multiple people who are not members of your household.
Face coverings should be worn in our Visitor Centres unless you are exempt.
Do I need to register my contact details as part of NHS Scotland Test & Protect Service?
You may be asked at our destinations such as The Falkirk Wheel to provide your contact details as part of the NHS Test and Protect scheme. Where this is required there will be signage in place to advise you on what you need to do.
- Scottish Government guidance on Face Coverings (including washing / disposal guidance)
- NHS Test and Protect System
- Health & Safety Executive guidance on Face Masks and Coverings.
What is happening with Scottish Canals’ larger constructions projects? Are they going ahead?
We currently have a number of maintenance and construction projects in progress across the canal network. Visit our Stoppage Programme here for more information.
Find out more about how we manage and care for our assets here.
Follow us on Twitter @scottishcanals for all the latest project updates.
Can I still volunteer at this time?
We have suspended all volunteering activities for the foreseeable future. We will relaunch as soon as we are able to do so safely.
I have applied for a job with Scottish Canals, will the recruitment go ahead?
Please keep checking the ‘Join our team’ section of our website for the latest updates.
Where can I find more information?
Keep up to date with the latest NHS information on the NHS Inform page.
Keep up to date with the latest advice from Scottish Government on their website here.
Please refer to Sustrans for more information on cycling.