On this page you will find answers to our FAQs surrounding Scottish Canals business operations during Covid-19.

Frequently Asked Questions –  Updated 10th January 2022
We have compiled a list of Frequently Asked Questions (FAQs) to help answer some of your queries. If you have a question that isn’t answered here or on any of the detailed FAQ pages below, please complete our online enquiry form and we will do our very best to get back to you as quickly as we can. Please follow us on social media for the latest updates @scottishcanals.

What additional safety measures is Scottish Canals putting in place?

The safety and wellbeing of customers, employees and visitors is our top priority. Scottish Canals has adopted strict physical distancing, segregation and hygiene measures to minimise the risk of transmitting Covid-19. This includes:

  • Installing cough screens at transaction points across all our destinations
  • Managing queues to make sure people keep apart using floor markers and one-way systems
  • Displaying signage at key locations to remind people of the importance of physical distancing and good hygiene
  • Installing hand sanitisation stations at entry and exit points across all our buildings for employees and customers
  • Providing table service in our cafes

Will I need to wear a face covering to enter Scottish Canals Visitor Centres and buildings?

The current Government advice is that face coverings must be worn in indoor public spaces, where physical distancing is more difficult and where there is a risk of close contact with multiple people who are not members of your household.

Face coverings should be worn in our Visitor Centres unless you are exempt.

Do I need to register my contact details as part of NHS Scotland Test & Protect Service/Check in Scotland? 

The Check in Scotland scheme will be in place and we kindly ask all of our customers to scan the code and check in accordingly. A QR code will be available on the Test & Protect posters at our facilities where you can register through our free Wi-Fi feature or through the Check in Scotland app. If you do not have a mobile phone or cannot access the internet, you can provide your information by completing a Test & Protect paper form.

Information on how you use the QR code can be found via the Check in Scotland website.

Further information:

What is happening with Scottish Canals’ ongoing works programme? Are they going ahead?

We currently have a number of maintenance and construction projects in progress across the canal network. Visit our Ongoing Works Programme here for more information.

Our works are continuing to progress and we are working closely with our Contractors to ensure measures are taken to keep everyone safe whilst important investment into our assets is delivered.

Find out more about how we manage and care for our assets here.

Follow us on Twitter @scottishcanals for all the latest project updates.

Can I still volunteer at this time?

We have suspended all volunteering activities for the foreseeable future.

I have applied for a job with Scottish Canals, will the recruitment go ahead?

Please keep checking the ‘Join our team’ section of our website for the latest updates.

Where can I find more information?

Keep up to date with the latest NHS information on the NHS Inform page.

Keep up to date with the latest advice from Scottish Government on their website here.

More information for boaters can be found here.

Please refer to Sustrans for more information on cycling.

More information for paddlers can be found on the Scottish Canoe Association Covid-19 hub  here.