Customer Hub

Customer Forum and Key Stakeholder Group meetings are held locally for each of the Scottish canals. They are used to share information and consult with customers on specific issues.

Our ongoing works programme outlines the canal works taking place in 2021/22. Please note dates included in this page are subject to change.

During these unprecedented times the safety of our customers, volunteers, partners and staff is our top priority. We are following UK and Scottish Government advice and taking the appropriate action - all our latest updates and answers to your frequently asked questions will be displayed here.

If you attended our recent Customer Forums in Falkirk and Crinan, you will know that we have listened to customer feedback around charging over the past six months and are committed to engaging with customers fully about prices for moorings and licences in the future.

The Board meets throughout the year, and copies of the meeting minutes can be downloaded here.

Help safeguard the future of Scotland's canals! Get involved and sign up to become a Canal Volunteer!

We look after the varying needs of the broad range of customers who live, work and play on and around our canals.

Occasionally maintenance work is required on our canals, bridges, and towpaths. It is always a good idea to check our Canal Works & Updates page before you make your journey.

Whether you’re looking to lease a mooring, find out more about volunteering, or get in touch with The Falkirk Wheel, the key contact details for our teams across Scotland can be found here.