Customer Hub

This first version of the Boaters’ Report refers to 2018/19 accounts and 2019 customer satisfaction results as these were what we had available prior to Covid-19 lockdown. Future reports will capture accounts and satisfaction levels in the same financial year.

During these unprecedented times the safety of our customers, volunteers, partners and staff is our top priority. We are following UK and Scottish Government advice and taking the appropriate action - all our latest updates and answers to your frequently asked questions will be displayed here.

Calling all boaters, boating enthusiasts, and those who enjoy a life less ordinary! We're looking for your help to improve our services.

The Big Splash Canal Charities Recovery Fund is an appeal to help support the many waterway-based charities in our local communities during these unprecedented times.

A list of services compiled in collaboration with Scottish Canals and the boaters who use the Forth & Clyde and the Union Canals, featuring a variety of services and facilities available, from chandlers to fuel suppliers.

Customer Forum and Key Stakeholder Group meetings are held locally for each of the Scottish canals. They are used to share information and consult with customers on specific issues.

Help safeguard the future of Scotland's canals! Get involved and sign up to become a Canal Volunteer!

The Board meets throughout the year, and copies of the meeting minutes can be downloaded here.

If you attended our recent Customer Forums in Falkirk and Crinan, you will know that we have listened to customer feedback around charging over the past six months and are committed to engaging with customers fully about prices for moorings and licences in the future.

We look after the varying needs of the broad range of customers who live, work and play on and around our canals.

Whether you’re looking to lease a mooring, find out more about volunteering, or get in touch with The Falkirk Wheel, the key contact details for our teams across Scotland can be found here.

Occasionally maintenance work is required on our canals, bridges, and towpaths. It is always a good idea to check our Canal Works & Updates page before you make your journey.

Scotland’s canals are here for everyone in Scotland to enjoy and our vision is to operate a vibrant canal network with boating at its heart. As such, we want to hear your thoughts on the future of the Lowland Canals