Customer Hub

Due to unforeseen circumstances, boaters are advised that they may experience some delays whilst transiting through the Caledonian Canal in the coming weeks.

A list of services compiled in collaboration with Scottish Canals and the boaters who use the Forth & Clyde and the Union Canals, featuring a variety of services and facilities available, from chandlers to fuel suppliers.

Help safeguard the future of Scotland's canals! Get involved and sign up to become a Canal Volunteer!

Customer Forum and Key Stakeholder Group meetings are held locally for each of the Scottish canals. They are used to share information and consult with customers on specific issues.

Whether you’re looking to lease a mooring, find out more about volunteering, or get in touch with The Falkirk Wheel, the key contact details for our teams across Scotland can be found here.

If you attended our recent Customer Forums in Falkirk and Crinan, you will know that we have listened to customer feedback around charging over the past six months and are committed to engaging with customers fully about prices for moorings and licences in the future.

The Board meets throughout the year, and copies of the meeting minutes can be downloaded here.

We look after the varying needs of the broad range of customers who live, work and play on and around our canals.

Occasionally maintenance work is required on our canals, bridges, and towpaths. It is always a good idea to check our Canal Works & Updates page before you make your journey.