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Customer Hub

Welcome! Here you'll find out how you can get involved with us, whether it's letting us know what you think at a customer forum, getting hands-on with a volunteering project, or signing up for our newsletter.

Customer Forums, Surgeries & Stakeholder Meetings and Minutes

Customer Forum and Key Stakeholder Group meetings are held locally for each of the Scottish canals. They are used to share information and consult with customers on specific issues.

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Ongoing Works Schedule

Our ongoing works programme outlines the canal works taking place in 2021/22. Please note dates included in this page are subject to change.

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COVID-19 information & FAQs

During these unprecedented times the safety of our customers, volunteers, partners and staff is our top priority. We are following UK and Scottish Government advice and taking the appropriate action - all our latest updates and answers to your frequently asked questions will be displayed here.

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Pricing Reviews

If you attended our recent Customer Forums in Falkirk and Crinan, you will know that we have listened to customer feedback around charging over the past six months and are committed to engaging with customers fully about prices for moorings and licences in the future.

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Board Meetings and Minutes

The Board meets throughout the year, and copies of the meeting minutes can be downloaded here.

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Canal Volunteers

Help safeguard the future of Scotland's canals! Get involved and sign up to become a Canal Volunteer!

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Customer Service & Complaints

We look after the varying needs of the broad range of customers who live, work and play on and around our canals.

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Canal Works & Updates

Occasionally maintenance work is required on our canals, bridges, and towpaths. It is always a good idea to check our Canal Works & Updates page before you make your journey.

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Contact us

Whether you’re looking to lease a mooring, find out more about volunteering, or get in touch with The Falkirk Wheel, the key contact details for our teams across Scotland can be found here.

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Sign up to Scottish Canals

Sign up to receive our newsletter which will keep you up-to-date with everything that’s happening along the Scottish Canal network.

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