The Falkirk Wheel site is fully accessible for visitors with mobility problems and is wheelchair friendly.
If you have a blue badge you are able to park directly outside the Visitor Centre.
Facilities on-site can be used with ease, and a wheelchair or mobility scooter can also be taken onboard the boat trip (please mention this when booking so we can reduce capacity slightly on-board to allow for a chair).
We also offer the use of wheelchairs on-site if visitors wish to borrow one free of charge, please just ask at the Reception desk and we will arrange this for you.
Disabled patrons pay full price which is £12.95 however if accompanied by a carer then the carer goes free. We have concession rates for our young at heart visitors so over 60’s pay £11.00.
Welcome by Neatebox
We’re always looking for ways to improve the customer experience at the world’s only rotating boat lift, and the launch of the new ‘Welcome’ app in July 2017 ensures we can offer a fantastic day out for all of our visitors – whatever their individual needs.
This groundbreaking and innovative app enables our team to provide a five star level of service to any disabled person on entry to the Falkirk Wheel, and allows for better communication between our team and our disabled customers.
Access for the deaf and those with hearing difficulties
Four permanent members of Scottish Canals staff are trained in British Sign Language and an induction loop is available.
If you require the induction loop, please don’t hesitate to ask at the Reception desk for the correct channel. It is our pleasure to ensure that you make the most of your visit to The Falkirk Wheel.
When booking in advance, please advise if you would benefit from a sign-trained member of staff.
Dogs are allowed on-site but should be kept on leads, and we have water bowls for dogs at various points around the site. Only service dogs are allowed on the boat trips and in the visitor centre.