Neatebox launches ‘Welcome’ – A groundbreaking and innovative disruption to the customer service market for the benefit of both disabled visitors and service teams alike.
Edinburgh-based tech start-up Neatebox has launched their app ‘Welcome’ at a customer event at the Forth Valley Sensory Centre and The Falkirk Wheel on 27th July.
‘Welcome’ is a cloud based platform which helps customer service teams to provide a five star level of service to any disabled person on entry to their store. ‘Welcome’ is designed to improve the relationship between the Customer Service representative and client and makes initial contact more efficient, friendly and streamlined, ultimately helping to build a foundation for a future relationship and visits.
Explaining his motivations, Gavin Neate, CEO and founder, said, “With so many people being disabled by poor communication and understanding of disability I felt that now was time we utilised our smart devices to break down barriers and improve human to human interactions. I am incredibly excited that ‘Welcome’ will give us the chance to really help those with hidden disabilities as much as anyone else and look forward to introducing the platform internationally next year.”
The aim of the launch event at The Falkirk Wheel and the Forth Valley Sensory Centre in Camelon is to showcase the Welcome app and how it can influence customer experience for the users. It will also demonstrate the great work from charities like Action on Hearing Loss, RNIB, Scope and Guide Dogs UK which have helped Neatebox in designing the app. The 18 customers who will join the event, will be encouraged to share the app with their friends to build a strong community of users which in turn will drive the sign up of venues.
Jacquie Winning, Centre Manager, Forth Valley Sensory Centre said, “The Welcome app is a great piece of innovative technology which we are delighted to be using here at the Centre. We know there has been a real buzz about it amongst our Centre Users and we look forward to more organisations signing up and committing to improving their customer service for disabled people.”
Beside The Falkirk Wheel and Forth Valley Sensory Centre, several other venues have installed the geofencing/ibeacon solution to upgrade their customer service. These include, but are not limited to, RBS Gogarburn, Edinburgh Airport, Atos, DoubleTree Hilton Edinburgh, and Edinburgh Printmakers. In the next months, Neatebox will organise a further launch event for the Edinburgh venues.
One of the Welcome users, Angela Wales, is excited about the significant improvement in customer service driven by Welcome: “Currently I can’t find staff in shops if I need assistance, this app solves this as staff know I am there and how best to assist me.”