Report an issue on the canal
With 140 miles of canal and towpaths and over 4,000 assets to care for your help in reporting issues is invaluable to us.
Please use the guide below to find out how best to report specific issues to us.
Report an issue to navigation
If you spot any navigation issues on and around the canal network, please email email@example.com
Report an issue about water levels, flooding or canal leak
It is usual for the canal water levels to go up and down, our waterway managers check water levels daily and will respond accordingly.
Our canals are old and do leak in some parts. If the water coming out is more than usual, please let our asset inspections team know by emailing firstname.lastname@example.org with details of the location and issue.
In the event of flooding please use our emergency contact number 0800 072 9900
Report pollution on land or water including oil spills
Please contact 0141 332 6936 Monday to Thursday 8.30am-5pm and Friday 8.30am -4.30pm. Outwith these times if it is an immediate threat to the environment, wildlife or person please call our emergency contact number 0800 072 9900. To report a general incident please email email@example.com
Report an animal in danger
If you see an animal in danger or which appears to be injured please call the SSPCA animal helpline immediately on 03000 999 999. Their helpline is open 365 days of the year 7am – 9pm.
Report an issue such as graffiti, fallen tree and littering
Please email firstname.lastname@example.org with details of the location and the issue to be dealt with. Unfortunately we can’t respond to every report of litter, overgrown trees and graffiti, we prioritise incidents which impact canal usage and health and safety as a priority. All other issues are added to our works or our volunteer programme to be dealt with as resource allows.
Report fly tipping, quadbikes on the towpath and other anti-social behaviours
If you spot something unlawful taking place on Scottish Canals land or property please call the police on 101 – our staff do not have authority to deal with these issues.
In an emergency always dial 999 – when a life is in danger, a crime is in progress or a suspect is nearby.