The Falkirk Wheel

• There is level access the full the way around our main site and inside the Visitor Centre from our drop-off area, which also has a limited number of blue badge parking spaces.
• We have one disabled toilet facility inside the Visitor Centre, located next to the gift shop desk. Please ask one of our staff if you have difficulty finding anything.

Click here to view our AccessAble Detailed Access Guide for The Falkirk Wheel.

The Falkirk Wheel site is fully accessible for visitors with mobility problems and is wheelchair friendly. We have limited Blue Badge parking spaces directly outside the Visitor Centre.

Facilities on-site can be used with ease, and a wheelchair or mobility scooter can also be taken onboard the boat trip (please mention this when booking so we can reduce capacity slightly on-board to allow for a chair).

Disabled customers are offered boat trip tickets at a concessionary rate. If accompanied by a carer then the carer goes free (but still requires a ticket - please select the correct option when booking). We have concession rates for our young at heart visitors, so our boat trip tickets for over 60s are also available at a discounted price.

While we regularly have ticket availability on the day, we strongly recommend booking any tickets in advance to avoid disappointment. We welcome a lot of touring coach parties who regularly fill up our boat trips - our boats only have limited capacity, and we've only got the one Wheel!

Dogs are allowed on-site and in our Visitor Centre, but should be kept on leads at all times. Dogs are allowed to sit at the high tables, but for hygiene reasons only assistance dogs are permitted in the café. We have water bowls for dogs at various points around the site.

Well behaved pooches are permitted onboard our boat trips, however the experience can be quite overwhelming for those of a nervous disposition, so we advise only confident (and continent) doggies board.

During the summer we usually operate a 10-boat schedule daily, with departures at*:

You can view available slots on our departures schedule by clicking here.

* Due to operational demands it may be necessary for us to reduce our boat schedule at short notice.

If you have booked one of our boat trips but are missing your email confirmation please check your spam/junk folders. If you still can't find your confirmation please email the team at TFW_Bookings@scottishcanals.co.uk.

Our boat trips take approximately 1 hour, depending on traffic on the waterways.

Our cafe and gift shop are always open during opening hours.

We also have a number of food outlets that are open during the summer months* that serve everything from ice cream and pizzas to chilli chips and hot dogs, as well as our famous mac 'n' cheese, toasties and seasonal food offerings.

* Subject to availability.

The Falkirk Wheel has a visitor centre that provides information about the history, operation, and significance of the wheel. 

The Falkirk Wheel offers three spaces for venue hire – Blueprint Room, Wheel Room, Visitor Centre.

There is an option to select a carer's ticket when booking here. Please bring proof of your carer status to present on arrival.

We're unable to accept any bookings by telephone. You can book activities and boat trips online by clicking here, or by purchasing on the day (subject to availability).

We are unable to accept any cancellations or amendments to pre-booked boat trips 48 hours before the scheduled time of departure. Our team will endeavour to make amendments to bookings outwith the 48-hour period, however we cannot guarantee any requested changes. Cancellations before 48-hours will be refunded in full.

To make an amendment or cancel your boat trip please email TFW_Bookings@scottishcanals.co.uk with your booking details.

We always look to welcome our ASVA partners whenever we can. If you're in possession of an ASVA pass please email TFW_Bookings@scottishcanals.co.uk to reserve a booking. Valid ASVA passes must be presented upon arrival.

Our Scottish Canals Experience Gift Vouchers gift the key to some of Scotland’s most iconic attraction experiences.

Perfect for birthdays, anniversaries, special occasions, or just to say thanks, these vouchers can let your loved ones experience parts of Scotland's canals that are rarely seen.

Our wide range of gift vouchers can be purchased online only by clicking here.

Groups of more than 15 are entitled to a discounted group rate. Please email TravelTrade@scottishcanals.co.uk to enquire.

We always recommend being in the Visitor Centre at least 10 minutes before your scheduled time of departure. If for any reason you are late for your booking our team may look to rebook you on a later sailing, however if there is no availability we are unable to refund any missed bookings.

Yes! We love having our motorhome friends over to stay.

You can find out everything you need to know about staying at The Falkirk Wheel overnight by clicking here.

Please check in at the Visitor Centre during opening times upon arrival if you're wishing to stay at The Falkirk Wheel.

By purchasing a ticket, you confirm that you have read and agree to the following terms and conditions.

1. Saver fares
Saver fares are discounted tickets priced below our standard rates of £17.95 for an adult, £16.50 for a concession and £9.80 for a child.

Saver fares are subject to availability and are valid only for the departure date and time selected when booking, unless changed in accordance with these terms.

 

Saver fares will be made available to purchase at any time Scottish Canals deems appropriate and may be withdrawn at any time without notice. Any non-saver bookings purchased prior to the release of saver fares are subject to the terms and conditions herein.

2. Changing your booking
Bookings may be moved to another departure in the same or a lower price band, subject to availability. To request a change, please email tfw_bookings@scottishcanals.co.uk at least 48 hours before your scheduled departure time.

If you move to a lower-priced departure, the difference in fare will not be refunded.

Bookings cannot be transferred to a higher-priced departure. If you wish to select a higher-priced departure, you will need to cancel your existing booking and make a new booking at the applicable fare. This will be subject to availability and the cancellation terms in section 5.

3. Late arrivals and missed trips
If you arrive late, we will do our best to accommodate you on another suitable departure, subject to availability. This cannot be guaranteed and is at the discretion of Scottish Canals staff. Saver tickets do not automatically transfer to higher-priced departures.

No refunds will be given for boat trips missed due to late arrival or non-attendance.

4. Technical faults and cancellations by us
The Wheel and our boats may occasionally experience minor technical faults. We aim to resolve these as quickly as possible and minimise disruption to your visit.

If we need to suspend operations or cancel your trip, we will make every effort to contact you as soon as possible and arrange an alternative boat trip, subject to availability. If we are unable to rebook you, we will refund the affected booking in full.

5. Cancellations by you
To cancel your booking, please email tfw_bookings@scottishcanals.co.uk.

Cancellation requests received at least 48 hours before the original departure time will be refunded in full, provided the booking has not previously been moved.

Requests received less than 48 hours before the original departure time will be processed, but no refund will be issued.

If your booking has previously been moved to a different departure date or time, it will not be eligible for a refund if you subsequently cancel.

6. Changes to facilities, attractions and entertainment
For technical or operational reasons, facilities may be withdrawn or closed, and attractions or entertainment may be changed or cancelled at any time.

Scottish Canals reserves the right to amend the programme of attractions and entertainment whenever it considers this necessary or appropriate.

7. Admission and visitor conduct
Scottish Canals management reserves the right, at its absolute discretion, to refuse admission to any visitor or ask visitors to leave.

8. Booking confirmation
You must present your booking confirmation email before boarding your boat trip.

If you have not received your booking confirmation, please forward your Dojo payment confirmation email to tfw_bookings@scottishcanals.co.uk as soon as possible. This will allow us to investigate and resolve the issue with our booking system provider.

9. Exceptional circumstances
Scottish Canals reserves the right to make reasonable exceptions to these terms in exceptional circumstances. Requests will be considered individually, and an exception cannot be guaranteed.