You can get in touch with us in person, by phone, letter or email – our customer service teams in each local waterway office will be pleased to assist with any queries or concerns.

If you’d like to speak to someone at The Falkirk Wheel please call 0870 050 0208 or email us at

Emergency Out of Hours Contact: 0800 072 9900.

If you spot any navigation issues on and around the canal network, please email For any other enquiries, please complete the form below or email us at

Scottish Canals
Canal House
Applecross Street
Glasgow G4 9SP
T: 0141 332 6936
Caledonian Canal Office
Seaport Marina
Muirtown Wharf
Inverness IV3 5LE
T: 01463 725500
Crinan Canal Office
Pier Square
Argyll PA30 8DZ
T: 01546 603210

Download our Customer Complaints Procedure

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